Reporting Guidelines

Every submitted case should be an honest, first-hand account. Use neutral descriptions, state what you observed and distinguish facts from guesses or suspicions.

What to include

• The delivery company and approximate incident date.
• Whether the order was marked delivered and what you checked afterward.
• Any relevant order status, support conversation or estimated loss.
• Whether a refund, replacement or recovery was later provided.

What not to include

• Driver names, faces, phone numbers, vehicle plates or other identifying information in the case narrative.
• Full addresses, payment details, authentication codes, or confidential documents.
• Harassment, threats, racial slurs, calls for retaliation or unsupported claims stated as fact.
• Fabricated reports, copied accusations or reports made on someone else’s behalf without their permission.

Moderation and corrections

Reports are private by default. Staff can reject reports that violate these guidelines or that are plainly abusive. Contact the site administrator through the contact page if you need to correct a submission. Public maps and user allegations are not enabled in this starter release.

Emergency and official reports

For an emergency, contact local emergency services. To open a refund request, contact the delivery platform or retailer directly. If you believe a crime occurred, the appropriate police or postal inspection agency may be able to take an official report.