Check the delivery details first
Look at the listed drop-off location, order instructions, photo, building entrance, and delivery messages. A completed scan does not establish that theft occurred.
YOUR REPORT / OUR PROCESS
How to document a missing delivery.
Make your experience count. Keep your case details together, follow clear steps toward a resolution, and help other consumers learn from delivery problems through moderated, opt-in reporting.
Start a private report ↗THE REPORTING PROCESS
What happens next?
Four practical steps to make a report useful to you and, with your permission, the wider community.
Review reporting standards ↗Record only what you observed
Choose the service and incident date. Add the amount at issue and a factual description. Do not name individual drivers or publish identifying details.
Save supporting evidence privately
Attach eligible screenshots or receipts, then contact the retailer or delivery provider through its official support system. ReportPlot does not submit that external complaint on your behalf.
Return to record the outcome
Keep track of refunds, replacements, recoveries and unresolved claims. Download your case summary whenever you need a personal record of the sequence of events.
IMPORTANT DISTINCTIONS
What a ReportPlot case does—and does not do.
Is this a police report?
No. For suspected crime, follow the appropriate police or postal-inspection reporting process. Use emergency services if there is an immediate threat.
Will ReportPlot request my refund?
No. Start that request through the service that handled your transaction. Your case file can help you organize details for the conversation.
Will my report become public?
Individual case descriptions and evidence remain private. Any future aggregated statistics require consent, review and minimum reporting thresholds.
Can I change or delete a report?
Manage your reports from your account dashboard. Check our privacy policy for retention periods and available deletion controls.
Missing package or food order?
Create a record, find relevant support options, and share what you learn with the wider community.
Create your report ↗