When a meal is marked delivered but you cannot find it, check the order completion details before making an assumption about the driver. Restaurant handoff errors, incorrect delivery addresses and drop-off misunderstandings can all produce a similar experience.
Review the last delivery update
Open the affected order and check any photo, driver note and delivery instructions. Look at the entrance or designated lobby area shown in the instructions, and ask household members if they collected the order.
Use the official order support workflow
Contact DoorDash using its consumer support or order-specific Help options. Explain that your order is marked delivered and state what you checked. Ask which next steps are available for that order. Refund decisions and support windows depend on current policies and case circumstances.
Preserve relevant evidence
Keep order details, the delivery photo if one exists, the time of the completion notice and your support reference. Avoid posting identifying images of workers publicly when you cannot establish what happened.
Update your records
Record whether support issued a refund or credit, arranged a replacement or declined the request. A private ReportPlot record keeps the details together for your own use.