Veho says delivered but your package is missing?
Review the Veho delivery photo, check the location, contact Veho to investigate, and ask the merchant about a refund or replacement.
Check what happened before reporting theft
Compare the Veho delivery photo with the actual entrance, check with household members, and preserve your tracking information privately.
Search any delivery photos and messages for clues about a different drop-off location. If you live in a multi-unit building, check the package room or front desk. If the order may have been delivered to someone else's home, avoid confronting anyone or exposing their identity.
A missing order may be a delivery error, a delayed status update, a misplaced item, or theft. Keep the description neutral until the facts are known.
How to report a missing Veho delivery
Veho advises contacting its customer support at 68953 about a missing package. Refunds and replacements are handled by the merchant that sold the item.
- Open the order or shipment details and confirm the reference number and delivery date.
- Follow the official support route to describe the item or order that did not arrive.
- Explain what you checked and attach any requested evidence using the provider's own secure system.
- Save the case number, chat transcript or email response and the date you contacted support.
Help options and eligibility can vary by order type and may change. Confirm the latest steps with Veho customer FAQ.
What to keep in your personal case file
Purchase confirmation, amount paid, item description and expected arrival.
Tracking status, time, delivery photo and saved instructions.
When you noticed the issue and the places you checked.
Case ID, refund or replacement status, and any follow-up needed.
Cover personal account numbers, payment information and third-party identities before uploading screenshots to any separate service.
What if the company cannot resolve it?
Ask for the reason behind the decision and whether another review is available. If you paid for an order and a refund is disputed, review your payment provider's dispute process and its deadlines. A chargeback is not appropriate for every situation, so provide accurate facts and avoid duplicate recovery requests.
If there is credible evidence that property was stolen, consider contacting the relevant law enforcement authority. A private ReportPlot entry is not a formal police complaint, a retailer claim, or a guarantee that an investigation will begin.